Windows Server Standard 2019 Retail P73-07680 DVD FPP 64bit 16C 5CAL English International

Guarantee

The products purchased on the Website are subject to the discipline, as applicable, referred to in Legislative Decree 2.2.2002 n. 24 (Official Gazette no. 57, 8.3.2002) on sales contracts and guarantees concerning consumer goods and, to the extent not contemplated therein, with the specific provisions on the subject by the Civil Code.

This guarantee will apply to the product that has conformity defects and / or malfunctions not detectable at the time of purchase, provided that the product itself is used correctly and with due diligence, that is, in compliance with its destination and as provided in any technical documentation. , in compliance with the various operating rules indicated therein.

The aforementioned guarantee will not be applicable in case of negligence, carelessness in the use and maintenance of the product, of improper use. The guarantee is personal and will therefore apply only to the original purchaser, being reserved for direct customers and not for traders, resellers, etc.

Any product packaging anomalies must be reported within 15 days of receipt of the goods. The written report must be attached by the customer when the defective product is returned.

The product, even if defective, in order to be replaced must, at the time of return to the Seller, be complete with the packaging and all accessories and documentation received from the customer at the time of purchase. The return of the product without the original packaging, accessories and documentation mentioned above prevents the Seller from replacing the product at the manufacturer and makes replacement impossible.

The Seller reserves the right to verify the actual defect stated by the customer and to make the replacement only after this check. The request will be processed only if the following documents are present in the returned package: copy of the purchase invoice or receipt of payment on delivery, order number and date, brief description of the defect found. The costs of returning the goods to the sender remain the responsibility of the customer.

Right of withdrawal

8.1 If the customer is a consumer (ie a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a reference to the VAT number in the order form to the Seller), he has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in point 8.3 below.

8.2 To exercise this right, the Customer must send the Seller a communication to that effect within 14 working days from the date of receipt of the goods.

This communication must be sent by one of the following means:

Registered letter with acknowledgment of receipt, addressed to the Seller's registered office.

Fax always sent within the aforementioned period of 14 days and followed by a confirmation by registered letter with acknowledgment of receipt, strictly sent within the following 48 hours.

PEC.

8.3. The right of withdrawal is however subject to the following conditions:

- The law applies to the product purchased in its entirety;

- It is not possible to exercise withdrawal only on part of the purchased product;

- The purchased good must be intact and returned in the original packaging, complete in all its parts;

- By law, the shipping costs for returning the goods are charged to the customer;

- The shipment, until receipt in our warehouse, is under the complete responsibility of the customer;

- In case of damage to the goods during transport, the Seller will notify the customer of the incident (within the 5th day of receipt of the goods in their warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain reimbursement of the value of the asset (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;

- The Seller is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the returned product is damaged, the Seller will deduct a percentage from the refund due, as a contribution to the restoration costs.

8.4 Without prejudice to any repair costs for damage to the original packaging, the Seller will refund the customer the full amount of the goods already paid (excluding shipping costs), by bank transfer or Paypal, within 14 days from the return of the goods. . It will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (name, surname, account holder, IBAN code).

8.5 The right of withdrawal is totally lost, for lack of the essential condition of integrity of the goods (packaging and / or its contents), in cases where the Seller ascertains:

- The lack of integral elements of the product;

- Damage to the product for reasons other than its transport.

In case of forfeiture of the right of withdrawal, the Seller will return the purchased good to the sender, charging the shipping costs to the sender.

The right of withdrawal does not apply to audiovisual products and computer software products originally sealed and opened by the consumer, nor to sealed goods that are not suitable for return for reasons of hygiene or related to health protection that have been opened after delivery.